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    Gift Card Hotline

    Help & FAQs

    Gift Card FAQ | Placing Gift Card Orders | Printing Receipts & Invoices | Problem With a Gift Card Order? | Reviewing My Orders | Payment Methods |Special Promotional Offers | Gift Card Terms and Conditions

    Gift Card FAQ

    1. How do I get a Half Price Books Gift Card?
    HPB Gift Cards can be purchased online and at any of our retail stores.

    2. Are there any fees? Does it expire?
    No, your HPB Gift Card does not have any dormancy fees, nor will it expire. Use it whenever you'd like to shop at any of our retail HPB locations.

    3. What's the balance on my gift card?
    To check the balance on your HPB Gift Card, call 866-615-2665 or call your neighborhood HPB location. Or, ask at the register while you're in the store. You must have the card or card number with you in order to check the balance.

    4. Can I use my gift card to shop online?
    At this time, we cannot accept HPB Gift Cards as a method of payment on our website or the HPB Marketplace.

    5. Is my gift card reload-able?
    Yes, you can reload your HPB Gift Card at any time. Just ask at the register in any HPB store.

    Placing Gift Card Orders
    Order a Gift Card online, and you never have to leave home. Plus, you'll pay no sales tax and receive FREE SHIPPING for delivery in the United States. Create a free account with your billing and shipping information, and start shopping. The HPB online store makes it easy for you to save and manage addresses of your family and friends, so you can send another HPB Gift Card again, anytime of the year.

    Buying HPB Gift Cards online is simple. Here's what you'll need to complete your purchase:
    1. Recipient's mailing address for delivery to yourself or Gift Card recipient(s).
    2. Valid e-mail address to receive a confirmation receipt of your order.
    3. Credit card* account number, expiration date and Security Code. (Need help finding the Security Code?)

    *For online gift card orders, we accept MasterCard, Visa, American Express and Discover.

    Gift Card orders are usually processed within 24 hours of your online transaction. Once you place your order, you will receive an automatic confirmation e-mail to the e-mail address you provided when you created your free HPB online account. We recommend printing your confirmation e-mail for your own records; it contains your order number and summary of your purchase. If you have any questions regarding an order, you will need to provide us with the Order Number. Once an order has been processed and shipped, it cannot be cancelled. If you have any problems with your order, please contact our Gift Card Customer Service representatives and they'll be happy to help you.

    Printing Receipts & Invoices
    To view more information about a recent or past order, or to review and print invoices of previous orders, first log-in to your Gift Card Shopping Account with your email address and password. Under "My Account" select to view your "Order History." Then click "View." From this page you can review and print your receipts and invoices for your own records. Each transaction is assigned a unique Order ID number, which appears on your receipt and in your auto-confirmation email. You will need this Order ID number to reference the specific transaction if you need to call the Gift Card Customer Service Hotlineregarding your order.

    Problem With a Gift Card Order?
    Are you missing an item? If you purchased more than one Gift Card, they may not arrive together. We may have split your order into multiple shipments, in which case, they will arrive in separate No. 10 envelopes. As there are no guarantees with postal delivery, Gift Cards may be separated in distribution and arrive on different postal delivery days.

    Did you receive the wrong item? If you did not receive the item color or denomination that you ordered, please contact our Gift Card Customer Service department. We'll ask you for your Order Number, as well as information regarding the Gift Card you received. We may be able to send an additional or replacement Gift Card to you or your gift recipient(s).

    Wondering where your order is? If you have not received your order within 20 business days, contact us at giftcards@halfpricebooks.com. In order to check the status of your order, you must provide us with your Order Number. Keep in mind postal holidays when expecting the delivery of your Gift Card. Standard first-class mail should arrive within 7—10 business days. Since we offer FREE SHIPPING for our customers, we cannot offer a delivery date guarantee. See "Expediated Shipping" for more details.

    Reviewing My Orders
    When you create an account at the HPB online store, we will store your information, including your order history. Log-in to your Gift Card Shopping Account with your email address and password. Under "My Account" select to view your "Order History." To view more information about a recent or past order, click "View." Click "Track" to view the shipment's current status. Was the HPB Gift Card a big success for your last gift-giving occasion? Select from your past orders to "Re-order" it again.

    Payment Methods
    For online Gift Card orders, we accept MasterCard, Visa, American Express and Discover. In-stores, we accep MasterCard, Visa, American Express, Discover, Traveler's Checks, personal checks and cash.

    Gift Cards & Special Delivery Hotline
    1-866-615-2665 (BOOK) (9 AM to 4:30 PM CST)
    giftcards@halfpricebooks.com

    Half Price Books Records, Magazines, Inc.
    ATTN: Gift Card Customer Service
    5803 E. Northwest Hwy.
    Dallas, TX 75231

    Special Promotional Offers
    Half Price Books occasionally offers in-store promotional gift and rewards for Gift Card purchases. Any in-store promotional offer does not necessarily apply to any online Gift Card purchase unless stated. In addition, no coupon or discount may be used when purchasing a Half Price Books Gift Card in-store or online.

    Gift Card Terms and Conditions
    Your Half Price Books Gift Card may only be used for making purchases at participating Half Price Books stores. It cannot be returned or redeemed for cash, except where required by law. Card must be presenred at time of purchase. Purchases are deducted from Gift Card value until balance reaches zero. No expiration date.No dormancy or service fees.For customer service, contact customercare@halfpricebooks.com. Visit a Half Price Books store to reload this card with additional funds or to learn your Gift Card balance. Neither this card nor its value can be replaced if lost, stolen, destroyed, altered or used without your permission. The use of this card provides the holder with a wonderful shopping experience at Half Price Books, where the vast majority of new and used books, music, movies and games are at half the current list price or less. Friendly customer service and affordable prices may entice you to use this card again and again.